Business Essentials Customer Satisfaction Research

Business Essentials is a modular suite of research products offering a low cost, high value alternative to traditional research and insights.

We’ve designed a simple, data led service that is efficient, valuable and replicable, where our experts handle full operational set up and delivery.

We’ll help you to…

• Understand general customer satisfaction utilising our ‘tried and tested’ KPIs (i.e., overall satisfaction, NPS, brand values)
• Provide a detailed exploration of your customer service; across specific products and service areas
• Hear directly from your customers on areas for improvement
• Identify future purchase intent, based on most recent customer service interaction
• Understand the platforms your customers like to receive support on and what they think of the marketing communications they receive (across content and frequency)
• Assess how your brand performs against your key competitors in terms of customer service provision
• Firmographic (audience) profiling and analysis using our core measures

Ultimately you will receive data and insights which will enable you to enhance your customer service offering, retain more existing customers and support future business growth.

We simply need you to provide the features, attributes and wider elements of your customer service offering which you would like to receive feedback on. We will then provide you with a dedicated survey link which you can send out to your customers and collect their feedback.

We will also work with you to craft and refine your free 5 bespoke questions, to ensure these give the answers to your core business objectives and provide the insight you will require.